FAQ's

1. What products does Melanin Memoirs Journals offer?

• We offer a range of thoughtfully designed journals, planners, and notebooks that celebrate culture, creativity, and self-expression. Each product is crafted to inspire you and enhance your journaling experience.

2. How can I place an order?

• Ordering is simple! Browse our collection, choose the products you like, and click “Add to Cart.” Once you’re ready, proceed to checkout to complete your order. You’ll receive a confirmation email shortly after placing your order.

3. Do you offer international shipping?

• Yes, we provide international shipping to select countries. Shipping fees and delivery times vary depending on your location. Please note that any customs fees or import taxes are the responsibility of the customer.

4. How long does it take to receive my order?

• Orders are typically processed within 1-3 business days. Once shipped, delivery within the U.S. generally takes 5-7 business days. International orders may take 10-15 business days, depending on your location.

5. Can I cancel or change my order?

• If you need to cancel or modify your order, please contact us as soon as possible. We can only accommodate changes or cancellations before the order is processed. Once it’s in transit, we are unable to make adjustments.

6. What is your return policy?

• We want you to be completely satisfied with your purchase! We offer a 30-day return policy on most items, provided they are unused and in their original packaging. For more details, please refer to our Return Policy page.

7. How do I track my order?

• Once your order is shipped, you will receive a tracking number via email. You can use this number to check the status of your shipment on our “Track Your Order” page or directly through the carrier’s website.

8. What payment methods do you accept?

• We accept major credit cards (Visa, MasterCard, American Express), as well as PayPal. All transactions are securely processed to ensure your data remains safe.

9. Are my personal details secure when shopping on your site?

• Yes, we prioritize your privacy and data security. Our website uses industry-standard encryption to protect your personal information. For more details, please review our Privacy Policy.

10. How can I contact customer support?

• If you have questions or need assistance, our customer support team is here to help. Visit our Contact Us page or send us an email, and we’ll respond as soon as possible.